thinking out loud
Writing
How people direct, understand and trust AI products, and what that asks of the teams designing them.
Latest
Off script.
Questions from my work in product design and AI.
Current series
The Invisible Shift.
A three-part series on how design is transforming in a world of AI agents. From the move to invisible interfaces, to practical patterns for building trust, to what the designer’s role becomes.
Designing Beyond the Glass
Designing for the agent doing the work and the person responsible for the outcome.
Designing the Handshake
Five practical patterns for building trust between humans and the agents that act on their behalf.
The Expanding Designer
Where data, behaviour and language fit into a designer’s work.